Mobile number portability (MNP) is a customer's strongest weapon in the telecommunications industry, because it strengthens the customer's ability to choose any network operator without losing his or her telecommunications 'identity'. MNP enables a user to switch from the current network service provider to another network operator without losing his or her telephone number, which to some extent is the customer's identity as it is unique to him or her and is a common means by which the customer is known and can be contacted. Technorati Tags: MTN , communication , NCC Some stakeholders see MNP as a revolutionary measure that leads to better service provision and improved customer satisfaction. Others opine that on its own, MNP does not guarantee a better quality of service, because if the original problem with the first operator was an overloaded network (ie, too many customers for the available network capacity), the same problem could afflict the new network if ...
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